Gentle Vet Animal Hospital is a full-service small animal and exotics practice located in Green Bay, Wisconsin, and we’re seeking a full-time Customer Service Representative to join our Client Service Representative team and serve as the welcoming face of our hospital. This position is ideal for someone who enjoys helping people and pets, thrives in a busy environment, and takes pride in creating a positive experience for clients during both happy and stressful moments. Our front desk team plays a critical role in supporting our veterinarians and technicians while ensuring clients feel informed, supported, and cared for. Veterinary experience is preferred but not required; we are willing to train the right candidate with the right attitude.
Highlights
- $17–$20 per Hour
- Full-Time Position
- Monday–Friday Schedule, No Weekends
- Usually 1 Regularly Scheduled Day Off Each Week
- Flexible Schedule
- Health Insurance
- Paid Time Off
- 401(k) Retirement Plan
- Uniform Allowance
- Employee Pet Discount
- Employee Assistance Program
- Continuing Education Budget for Support Staff
- Corporate YMCA Membership
- Training Provided, No Veterinary Experience Required
- New, State-of-the-Art Facility (Opened 2024)
- 4.6-Star Google Rating
- And More!
Who We Are
At Gentle Vet Animal Hospital, our mission is Experience Care, and you’ll feel it from day one. Established in 1970, Gentle Vet is a full-service veterinary hospital dedicated to providing kind and compassionate care to animals in the community. We strive to give our clients the small-town experience while giving our patients the most advanced quality of care. Our leadership team aims to create a supportive work environment where you will be challenged and inspired while helping animals and their owners.
Gentle Vet is working hard to provide noticeably better care and service in our new facility. We want our coworkers to have great work experiences, and as a result, we will give the clients and pets a great experience. We want to focus on quality medicine, and while wellness is important, too, we focus hard on tough cases and exotic medicine. This creates an ever-changing communication environment. We will try to help you reach your full potential through training and mentoring, and our dedicated CE budget includes our receptionists and support staff, too.
Want to see where you could be working and what our team is like? Take a look inside our hospital with our 3-D Tour and explore the videos on our website!
Schedule
- Full-time
- Shifts scheduled between 7:15am–6:15pm, Monday through Friday, usually with 1 regularly scheduled day off
What You’ll Do
As a Customer Service Representative, you will help keep the hospital running smoothly while supporting clients and the medical team. You will:
- Take incoming phone calls and respond to emails and texts to ensure the appropriate people receive all relevant information
- Welcome fellow employees, clients, and visitors when they enter the building, and give them any pertinent information or directions
- Assist with additional administrative tasks such as data entry, copying, downloading and linking files, and client communication by phone, email, text platform, and more
- Communicate clearly with coworkers in a fast-moving, ever-changing environment
- Adapt quickly to change
- Express compassion and a willingness to serve and assist clients, fellow employees, and the pets we care for, even during their rough times
- Go above and beyond to make anxious clients comfortable
What Makes Someone Successful in This Role
The most successful team members in this position are:
- Calm and professional in fast-paced environments
- Compassionate toward both animals and people
- Excellent communicators who listen carefully and explain clearly
- Highly organized and detail-oriented
- Comfortable with payment handling and reconciliation
- Reliable and punctual
- Comfortable managing multiple tasks and communication platforms at once
- Comfortable with basic Windows programs and digital platforms
- Team players who are always willing to help
Our Core Values
- Client Centric Excellence
- Team Focused
- Give-A-Hoot
- Fun
- Dependable
Qualifications
- High school diploma, G.E.D., or equivalent
- Previous experience with word processing programs and basic Windows computer skills
- Ability to pay attention to details while under pressure, yet remain calm and composed
- Willingness to be helpful to everyone, both clients and fellow employees, even when they are under stress
- Strong customer service, interpersonal, organizational, and time management skills
- Well-versed in taking telephone calls and remaining calm in stressful situations
- Ability to manage multiple digital communication platforms
- Self-motivated to do daily tasks and keep yourself busy; a can-do, helpful attitude is a must!
- Physically able to carry 40 pounds
Preferred but not required:
- Veterinary hospital experience
- 1+ year of fast-paced receptionist or customer service experience
We Will Train the Right Candidate with the Right Attitude!
If this opportunity interests you, we look forward to meeting with you!